TERMS & CONDITIONS All website details, including prices, are subject to change and notification of any relevant changes will be given to the buyer following receipt of order. The buyer will subsequently be offered the opportunity to cancel or amend the order. All prices shown are correct at the time of publication and include VAT at the current rate of 17.5%. Payment must be made with the order and orders will only be accepted on receipt of cleared funds. Newcastle Arts Centre endeavours to maintain good customer service however, we have the right to refuse an order and any liability for failure to deliver in good time, or the performance of the product is limited to the value of the goods. Cancelling an order. If you accidentally place an order of just change your mind, don't worry. You can cancel or amend your order right up to the point that we start to process it. Please phone or email us as soon as possible. When receiving a delivery. When your package arrives please inspect for damage to the exterior of the parcel before signing for 'in good condition' if the parcel appears damaged please do not accept delivery. Return of a damaged, defective or incorrect item. The following explains what to do. This policy does not affect your statutory rights. In all cases please contact us first before returning any item/s If the item was damaged in transit. If your delivery contents have been damaged in transit you can return them to us within 14 days of receipt for exchange. If the item develops a fault or arrives faulty. You have the right to return the item within a reasonable length of time, please keep any receipts and warranty information as this will be needed to deal with your return. If we send you an item that you did not order i.e. an incorrect item. As soon as you find out we have sent you an incorrect item please contact us at once via phone or email. Once we have confirmed that the item is incorrect and that you do not wish to keep it please return it securely in its original packaging via recorded delivery at the Post Office. We will dispatch the correct item as soon as possible and refund the incorrect item and your postal charges as soon as it arrives. Note: In the event of 'details' sending you a replacement for a damaged, defective or incorrect item you must return the original item within 14 working days. 'Details' reserves the right to charge the price of the replacement to the payment card used for the original transaction if the item is not returned within 14 days of the date that we confirm that we will issue a replacement. Returned Items should be sent to…. Customer Services dept. Details Newcastle Arts Centre Ltd 67 Westgate Road Newcastle Upon Tyne NE1 1SG Our refunds policy. The following describes how we calculate refunds and outlines our policy. This does not effect your statutory rights. When you return an item to us we will process the returned item/s, then notify you via email of your refund. You can expect a refund in the same form of payment as originally used for the purchase within one week of receiving your return. How the refund is calculated. Items returned because they are damaged, defective or incorrect. If you are returning an item because of an error on our part or it has been damaged in transit or arrived defective, we will reimburse the costs of you returning it to us. Items returned within the 7 day cooling off period. By law, customers located within the European Union have the right to withdraw from the purchase of an item within 7 working days from the day after the date the item is delivered. Where you are withdrawing from your purchase within the 7 day cooling off period, and there has been no error on our part, we will refund the cost of the item, but will not refund the cost of postage if applicable nor any other services provided to you in connection with the original order. Nor will we refund postal charges incurred in returning the item to us. For more information on your rights and the 7 day cooling off period please visit the Department of Trade and Industry's website at http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling For information about other statutory rights please visit the Department of Trade and Industry's Consumer Gateway website at http://www.consumer.gov.uk/consumer_web/shopping.htm#4 'Details' is a trading name of Newcastle Arts Centre Limited. All trade marks and designs used on this website are the copyright of the respective owners.